We stand by the quality of our products and your satisfaction is very important to us.
If you are unhappy with your purchase, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org with your order number. If your return is accepted, we’ll send you instructions on how and where to send your package. At this time, we are unable to cover return shipping costs and it will have to be borne by the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions on the return process at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items, unless it arrived with defect). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Do note that each order is only valid for one-time exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We do not provide cash refunds for any return orders and delivery fees, if any, would not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.